Shipping Policy

1) Order Help

✏️ Edit / Cancel an Order

  • Orders start processing shortly after checkout.
  • Changes or cancellations aren't guaranteed.
  • Email office@foterwa.com ASAP with your order number.

📨 Missing Order Confirmation Email

  • Check your spam/junk folder first.
  • If it's not there, email office@foterwa.com and we'll confirm your order status.

👤 Account Required?

  • No—guest checkout is available.
  • Creating an account helps you:
    • View order history
    • Save shipping details
    • Track orders more easily
    • Save favorites and wishlist items

💳 Payments

  • Major credit/debit cards accepted.
  • Other payment options (if available) are shown at checkout.
  • Options may vary by location.

🎟️ Discount Codes

Promotions may be offered occasionally. Rules:

  • One discount code per order (unless stated otherwise).
  • Discounts can't be applied retroactively.

2) Shipping & Delivery

⏱️ Processing Time + Delivery Time

  • Processing: usually 1–3 business days (excluding weekends and holidays).
  • Delivery time depends on:
    • Your location
    • The shipping option selected at checkout

📦 Tracking Your Shipment

  • You'll receive a shipping confirmation email when your order ships.
  • Tracking details provided if available.
  • Tracking may take 24–48 hours to update.

🌏 International Shipping

  • We ship to many regions worldwide. If your destination isn't available at checkout, email office@foterwa.com and we'll do our best to help.

💰 Duties / Taxes / Customs Fees

  • International orders may incur duties, taxes, or customs fees charged by your country/region:
    • These fees are not included in your purchase total.
    • The customer is responsible for these charges.

🐌 Delayed Delivery

  • Delays can occur due to carriers, weather, or customs.
  • If your order looks delayed, email your order number and we'll help you track it.

📪 Marked "Delivered" but Not Received

Please try the following:

  • Check around the delivery area (doorstep, mailbox, parcel room, etc.).
  • Check with household members or neighbors.
  • Check with your building's front desk/concierge/security.

If it's still missing, contact the carrier directly first. You can also email us and we'll assist where possible.

3) Returns & Refunds

↩️ Returns

Eligible items can be returned within 30 days of delivery if they are:

  • Unworn and unwashed
  • With all original tags attached
  • In original packaging
  • Free of stains, odors (including perfume/deodorant), pet hair, or signs of wear

For details, please review our Return & Refund Policy.

🚫 Worn / Washed / Altered Items

  • Not returnable (for hygiene and quality reasons).

📷 Damaged / Defective / Incorrect Items

  • Contact us within 7 days of delivery.
  • Email: office@foterwa.com with:
    • Your order number
    • Clear photos of the item, tags, and packaging

We'll review and assist as quickly as possible.

💵 Refund Timing

After your return is received and approved:

  • Refunds go back to the original payment method.
  • Allow 5–10 business days for the refund to appear (depends on the payment provider).

4) Product & Care

📏 Sizing & Fit

  • Each product page includes a size guide with measurements.
  • Fit may vary by style (e.g., regular, relaxed, oversized, slim).
  • If you're between sizes, check the size notes or email office@foterwa.com for guidance.
  • Models' height and size worn are shown on most product pages for reference.

🧵 Fabrics & Materials

  • Fabric composition (e.g., cotton, linen, viscose, polyester, wool blends) is listed on each product page.
  • Natural fibers may have subtle variations in texture, weave, or color—this is normal.
  • For allergies or sensitivities (e.g., wool, latex), check the materials on the product page before purchasing.

🎨 Colors in Photos vs. Real Product

  • We aim for accurate display, but:
    • Slight color variation can occur due to lighting, screen settings, or dye batches.
    • Prints and patterns may vary slightly in placement between pieces.

🧺 Care & Washing

  • Always follow the care label sewn inside the garment. General tips:
    • Wash with similar colors; turn delicate items inside out.
    • Avoid high heat when drying—air dry when possible.
    • Steam rather than iron prints, embellishments, or delicate fabrics.
    • Store knitwear folded (not hung) to keep shape.

👗 First Wear

  • Some items (especially dark denim, dyed cotton, or wool) may have a slight fabric smell or excess dye initially. Airing out or a gentle first wash usually resolves this.

5) Customer Support

📞 How to Reach Us

  • Email: office@foterwa.com

🕐 Reply Time

  • We aim to respond within 1–2 business days, depending on volume and business hours.